We are your greatest source of support during troubleshooting, we identify faults immediately with our qualified personnel and solve the problems without delay.
A direct contact partner is available from Monday to Friday from 6:00 to 21:00 and on Saturdays from 8:00 to 12:00. Outside these times, you are welcome to leave us a message on the voicebox. We regularly check and process the messages left on the voicebox.
Independent of the location of your machines, we can quickly provide assistance in case of problems of any nature with the controller or during operation by means of our teleservice.
Teleservice makes it possible for you to establish a direct connection between your system and our customer service. By means of remote diagnostics we can provide you with assistance during troubleshooting in the case of a possible malfunction and therefore minimise downtimes. You decide how often you want this service: permanently, on request or at fixed intervals. It is also possible to make controller changes or install updates without the presence of a service engineer on site. If, nevertheless, the presence of a service engineer should be necessary, it will then be possible to place your system in operation significantly faster, as the service engineer will already have the correct information and spare parts based on the prior diagnostics.
The reliability of your machine is increased by the installation of genuine spare parts by our service engineers.
You obtain clarity over the actual state of your system with an inspection that our qualified engineers would be pleased to undertake. We would also be pleased to offer you regular maintenance. In this way you will sustainably increase and safeguard the availability of your machines and systems. Unplanned machine downtimes can then be reduced to a minimum.
We would be pleased to prepare you a specific quotation for the inspection / maintenance of your system. With a DREISTERN maintenance contract you will increase the production reliability of your machine/system
The robust DREISTERN gearboxes for roll forming systems stand for durability and reliability. They are manufactured and assembled to high quality standards. Overhauling these gearboxes will give you back these features at low cost.
Together with the rollers, frames are responsible for the quality of your products. We check your frames and return them to the quality necessary for production.
We stand by you and our products. You can extend the warranty to suit your needs.
The warranty can be extended based on a time limit (18, 24, up to 36 months) or based on the operating hours.
For this purpose an annual inspection by our service engineers is advantageous.